Refund policy

Return Policy

You can always contact us for any return questions at sales@cat-cosas.com .

Kindly note that for our heavier items; weighing above 6kg and more, a $10 return shipping fee will be charged to the customer. Upon approval of returns, we will advise the customer on the following steps via email or other communication methods.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will only accept exchange/return for items within 7 working days from the date of delivery under the following circumstances:

• The Item was delivered in a damaged condition. Unboxing video is needed to be shared to us for proof of damage upon receival of delivery.
• The Item has a manufacturer defect.
• The wrong Item was delivered.

Terms & Conditions:

The damaged/defect item(s) and its individual parts must be returned on a 1-to-1 complete set basis for verification.

If the customer disposes of or is unable to return the damaged item(s)/parts, a $20 fee per part will apply as a compensation charge.

Refunds or replacements will only be processed for damaged item(s) that are physically returned for verification.

Customers are advised to keep all damaged items until the return/refund process has been completed.

Cat Cosas have the right to refute any exchange/returns whereby individual parts of the items are missing and are not a complete set.

Refund 

Kindly note that refund will only be applicable in the event where there are no replacements for the product ordered.